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PRIVACY POLICY

This Privacy Policy explains how Collection By Tshoky collects, uses and protects any information you provide when using this website. Collection By Tshoky is committed to ensuring that your privacy is protected. Any information by which you can be identified will only be used in accordance with this policy. This policy may be updated from time to time, and users are encouraged to review it periodically.

WHAT WE COLLECT

We may collect the following information:

  • Full name
  • Contact details, including email address and phone number
  • Delivery and billing addresses
  • Order and purchase history
  • Website usage data, including cookies

WHAT WE DO WITH THE INFORMATION WE GATHER

The information we collect is used to understand customer needs and provide better service, including:

  • Processing and delivering orders
  • Internal record keeping
  • Improving our products, services and website
  • Communicating order updates and customer support responses

We do not sell, distribute or lease personal information to third parties unless required by law or with your consent.

SECURITY

We are committed to ensuring that your information is secure. Suitable physical, electronic and managerial procedures are in place to safeguard and protect the information collected online.

HOW WE USE COOKIES

Cookies are small files placed on your device to help analyse web traffic and improve website functionality. Cookies allow us to tailor the website to user preferences. Information collected through cookies is used for statistical purposes only and does not give us access to personal data beyond what you choose to share. You may choose to accept or decline cookies through your browser settings.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites. Once you leave our site, we have no control over the privacy practices of external websites and cannot be responsible for the protection of any information you provide while visiting them.

CONTROLLING YOUR PERSONAL INFORMATION

You may request access to, correction of, or deletion of your personal information at any time. You may also withdraw consent for marketing communications. Requests can be made by emailing sales@collectionbytshoky.co.za.

DISCLOSURE OF INFORMATION

Personal information may be shared with service providers such as payment processors and courier companies strictly for the purpose of fulfilling orders. Information will only be disclosed when required by law or with customer consent.

COMPLIANCE WITH THE POPI ACT

Collection By Tshoky complies with the Protection of Personal Information Act (POPIA) of South Africa. Personal information is collected only with customer consent and is used solely for order processing, delivery and communication purposes. Information is retained only for lawful business requirements.

If you believe that any information we hold is incorrect or incomplete, please contact us at sales@collectionbytshoky.co.za and we will promptly correct it.