Frequently Asked Questions
What is Collection By Tshoky?
Collection By Tshoky is a South African online store selling weaves, sneakers, clothing, accessories and mobile phones. We offer secure online shopping, affordable pricing and reliable delivery.
How do I buy from Collection By Tshoky?
To place an order on Collection By Tshoky:
- Browse our product categories
- Select a product and view details
- Choose your size or variation
- Add the item to your cart
- Proceed to checkout
- Enter delivery and billing details
- Complete payment securely
To cancel an order, email sales@collectionbytshoky.co.za with your order number.
What payment methods are accepted?
We accept the following payment options:
- Credit & Debit Cards (Visa & Mastercard)
- Payflex (4 interest-free payments)
- PayJustNow (3 interest-free payments)
- EFT / Bank Deposit (available in certain cases)
Collection By Tshoky facilitates Payflex and PayJustNow but is not affiliated with these providers.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email.
You can also track your order using the Track Order feature on our website.
Lost your tracking details? Email sales@collectionbytshoky.co.za with your order number.
Where does Collection By Tshoky deliver?
We deliver nationwide across South Africa and to selected SADC countries.
International shipping costs are calculated at checkout.
How are orders delivered?
Orders are delivered via trusted courier services.
Deliveries take place Monday to Friday, 08:30–17:00, to addresses where someone is available to receive the parcel.
Can I change my delivery address?
Yes, delivery address changes are allowed before dispatch or after one failed delivery attempt. Returned parcels may be processed as returns.
What is your returns and refund policy?
- Returns accepted within 7 days of delivery
- Items must be unused, unworn and in original packaging
- Sale items are non-refundable unless defective
Defective products can be returned within 6 months under the Consumer Protection Act.
How do I return an item?
To start a return or exchange, email sales@collectionbytshoky.co.za with your order number.
Refunds are processed after the returned item is inspected.
Refund timelines:
- Card payments: up to 12 working days
- EFT refunds: 2–3 working days (bank dependent)
What happens if an item is oversold?
In rare cases of overselling:
- You’ll be notified immediately
- A full refund will be issued using your original payment method